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HughesNet Reviews

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Overall Rating

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5 Reviews
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About HughesNet

Hughesnet.com is a provider of satellite internet services. Their offerings are powered by JUPITER™ 3, the world's largest and most advanced commercial communications satellite. They offer unlimited data and speeds up to 100 Mbps. They also provide Whole Home Wi-Fi to ensure wall-to-wall Wi-Fi coverage. Their new plans include Hughesnet Fusion which combines satellite and wireless technologies for reduced latency and a more responsive internet experience. They have been named the Best Satellite Internet Service Provider of 2024 and one of the Best Internet Service Providers for Rural Areas of 2024 by U.S. News & World Report. They offer various plans starting at $49.99/mo. for the first 12 months. Their plans are designed to deliver the download/upload speeds assigned to that specific plan, however, speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including, but not limited to the number of concurrent network users. The experience will vary based on the proximity to the Wi-Fi source. They also offer 24/7 customer support.

HughesNet Pros & Cons

Pros of HughesNet:

  • Availability: HughesNet provides internet services in rural areas where traditional high-speed options are not available.
  • No Hard Data Caps: HughesNet does not charge overages for extra data use, though speeds may be throttled if data limits are exceeded.
  • Built-in Wi-Fi: All plans include built-in Wi-Fi, making it convenient for users.
  • 24-Month Price Lock: Customers can lock in their prices for 24 months, providing stability in their monthly costs.
  • Customer Service: HughesNet is known for its customer service, with many customers reporting positive experiences with resolving issues.
  • Bonus Zone: HughesNet offers an additional 50GB of data during off-peak hours (2-5 AM), helping manage data usage.

Cons of HughesNet:

  • Speed: HughesNet's speeds are generally slower compared to fiber or cable internet, with all plans offering 25 Mbps download speeds.
  • Data Throttling: Once data limits are reached, speeds are significantly reduced, which can be frustrating for heavy users.
  • Equipment Costs: Leasing equipment can add an extra $15-20 per month, and purchasing it outright can be expensive ($400-$550).
  • Latency: HughesNet experiences high latency due to the satellite connection, which can affect real-time applications like gaming and video conferencing.
  • Customer Service Issues: Some customers have reported difficulties in getting help from customer service, particularly with resolving speed issues.

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HughesNet Customer Reviews (5)

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Mirabelle Audet
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Feb 11, 2023
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Breno Sousa
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Feb 9, 2023
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Megan Whitehead
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Feb 8, 2023
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Feb 5, 2023

HughesNet Customer’s Q&A

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HughesNet Features and Benefits

Here are some key features and benefits of HughesNet:

  • Largest Coverage: HughesNet has the largest coverage map in the USA. If HughesNet can't reach you, no one can.
  • Service in All US States and Dependencies: HughesNet provides service in all US states and dependencies.
  • Speed: HughesNet usually exceeds its advertised speeds. It offers a consistent download speed of up to 25 Mbps and an upload speed of up to 3 Mbps across all their plans.
  • Extra Throughput Allowance for Unsociable Hours: HughesNet provides an extra throughput allowance for unsociable hours.
  • Stable Technology: HughesNet is a long-standing operator with stable technology.
  • Good Customer Service: HughesNet has a good customer service track record.
  • Bonus Zone: HughesNet provides a Bonus Zone with 50 GB of extra data per month during off-peak hours (2 AM to 8 AM).
  • Data Caps: HughesNet has data caps which can limit your monthly usage.
  • Availability: HughesNet is perfect for those who live in rural areas with no access to any other providers.
  • New Developments: The new HughesNet is powered by their network of high-capacity satellites, including JUPITER™ 3, the world's largest and most advanced commercial communications satellite.

Remember, the specific features and benefits may vary slightly based on the website's updates. Always refer to the official website for the most accurate information.

HughesNet Pricing

Hughesnet internet plans start at $49.99 per month for 12 months, with the Select plan offering up to 50 Mbps and the Elite and Fusion plans offering up to 100 Mbps. All plans include unlimited data, but speeds may be throttled if data limits are exceeded.

About Hughesnet.com Payment Method?

Hughesnet.com offers several convenient methods for bill payment. Customers can pay their bills online, over the phone, and by mail. For online payments, customers can visit my.hughesnet.com/myaccount and click on the View/Pay Bill button. After entering the requested information, they can view their invoice and pay their bill. Customers can also call 866-482-1777 to pay their bill over the phone. Additionally, the HughesNet app (available on Apple and Google platforms) can be used for bill payments. When customers sign up for Hughesnet, they provide a credit or debit card that is used to automatically process monthly payments. They can sign in to their Hughesnet account at any time to view their bill or change their payment card. Please note that late Hughesnet payments could result in a fee and a service interruption.

HughesNet FAQs

FAQ

HughesNet Alternatives

Here are some alternatives to HughesNet:

  1. Starlink: Developed by SpaceX, Starlink uses a network of over 4,000 low-orbit satellites to provide high-speed internet services. Speeds range from 50Mbps to 200Mbps. It's a good solution for users in rural or remote areas.

  2. Viasat: Another established satellite internet provider, Viasat offers speeds up to 150 Mbps. It has wide availability, making it a good alternative in areas where Starlink is at capacity.

  3. DSL Providers: Depending on the location, DSL might be an available alternative. While it might not offer the same speeds as satellite internet, it can be a reliable option.

  4. Cable Internet Providers: In some areas, cable internet might be available. These services can offer high-speed internet, often faster than satellite or DSL.

  5. Fiber Internet Providers: If available, fiber internet offers the fastest speeds and most reliable connection. However, it's often limited to urban and some suburban areas.

  6. Fixed Wireless Internet Providers: These services provide internet through radio signals from a base station. It's a good option in areas where cable, DSL, or fiber are not available.

  7. Mobile Hotspots: Using a mobile hotspot from a cellular provider can be an alternative. However, data limits can be a concern.

  8. Dial-Up Internet: While significantly slower than other options, dial-up internet can be an alternative in areas with very limited options.

  9. Municipal Broadband: Some cities offer their own internet services. Availability and speeds vary.

  10. Rural Electric Cooperatives: In some rural areas, electric cooperatives offer internet services to their members.

Remember, the best alternative depends on the specific needs and location. It's always a good idea to research each option thoroughly before making a decision.

FAQ

How To Open A HughesNet Account?

To open an account on HughesNet, follow these steps:

  1. Type myHughesNet.com into the internet browser.
  2. Click on the orange "Sign in/Register" button in the upper right corner.
  3. When the page displays, create a new account using the Site Account Number (SAN) and phone number.

To create a HughesNet email account, follow these additional steps:

  1. Sign in or register on myHughesNet.com.
  2. Click on 'My Account', then 'Manage Username / Logins' on the second menu.
  3. Click on the '+' symbol of the account for which an email is to be created.
  4. Follow the prompts to log in.

Remember, the specific steps may vary slightly based on the website's updates. Always refer to the official website for the most accurate information.

FAQ

How fast is HughesNet?

HughesNet is fast with 25 Mbps download and 3 Mbps upload speeds*.
FAQ

How much does HughesNet’s broadband service cost with ACP?

The Affordable Connectivity Program offers a $30/month discount for broadband service to eligible households or up to $75/month discount for those on Tribal lands.
FAQ

What is HughesNet’s vesting period?

Express Repair plans have a 30-day vesting period for current HughesNet subscribers. Onsite service during this period has a higher co-pay than after the vesting period.
FAQ

How long does it take to restore HughesNet service under warranty?

Interruptions can usually be resolved over the phone, but onsite service may take up to 7-10 days for warranty repairs.
FAQ

What happens if you cancel HughesNet within 30 days of activation?

Cancelling within 30 days of activation incurs no termination fees, but installation and other fees are non-refundable. Returning the HughesNet modem and radio yields a $200 refund.
FAQ

About Hughesnet.com Prices and Cost?

Hughesnet.com offers a variety of home internet plans with different prices. The Hughesnet Elite plan provides high-speed home satellite internet with download speeds of up to 100 Mbps. There's also the Hughesnet Fusion® plan, which combines satellite and wireless technologies for a more responsive internet experience. The plans start at $49.99/mo. for the first 12 months. The prices for Hughesnet plans range from $49.99–$79.99/mo. with speeds up to 100 Mbps, depending on the plan chosen. However, there can be extra fees with Hughesnet. Equipment leasing can reach as high as $20/mo. depending on the plan, and activation and installation fees can add an extra $100–$300. It's important to note that all plans achieve up to 25 Mbps, but you can choose from 15 GB, 30 GB, 50 GB, or 100 GB per month. The prices for these plans range from $50 per month to $125 per month. The highest-tier plans can cost up to $174.99 per month. This is about average for satellite internet. Hughesnet is more affordable than Viasat, but the highest-tier plans are more expensive than Starlink Residential. Please note that the actual speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including, but not limited to the number of concurrent network users. The experience will vary based on the proximity to the Wi-Fi source. It's also worth noting that standard data may be slower than other traffic during high-traffic periods.

FAQ

Hughesnet.com Return Policy?

Hughesnet.com provides a return kit for leased equipment. This includes the modem, power supply, and radio. The equipment must be returned in good condition within 45 days of cancellation to avoid a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). If only some of the equipment is returned, a partial fee will be charged. The return kit includes a box for returning the equipment, a strip of tape to seal the box, and a pre-paid UPS return label. The antenna, antenna mount, or the cables that connect the radio to the modem or the modem to your computer do not need to be returned. Hughes is not obligated to uninstall or pay for removal of these items. For assistance, Hughes Customer Care can be contacted at 1-866-347-3292. To cancel the service, a call to 866-347-3292 is required. Early termination fees may apply if still under contract. The shipping policy was not explicitly found in the search results.

FAQ

About Hughesnet.com Popular Products and Services?

Hughesnet.com offers a variety of internet services. The Residential Satellite Internet Plans are designed for home users with different needs. The Hughesnet Elite plan provides high-speed home satellite internet with download speeds of up to 100 Mbps, ideal for streaming, accessing educational resources, and video conferencing. The Hughesnet Fusion® plan combines satellite and wireless technologies for reduced latency and a more responsive internet experience. This plan offers a low-latency, reliable connection and unlimited data. Customers can save up to $25/mo. for 12 months and have access to 24/7 customer support. The plans are powered by JUPITER™ 3, the largest communications satellite, and start at $49.99/mo. for the first 12 months. Hughesnet also offers Whole Home Wi-Fi for wall-to-wall Wi-Fi coverage with optional Mesh Wi-Fi nodes. The new Hughesnet satellite internet plans are powered by JUPITER™ 3, the world's largest and most advanced commercial communications satellite. Hughesnet was named the Best Satellite Internet Service Provider of 2024 and one of the Best Internet Service Providers for Rural Areas of 2024 by U.S. News & World Report. The company also offers business plans and has nationwide availability. Its satellite internet service offers plans up to 200 GB of data and speeds up to 100 Mbps. Its newer Fusion service, a combination of fixed wireless and satellite technology, provides high-speed internet up to 100 Mbps with lower latency. Established in 2017, Hughesnet Internet, a subsidiary of EchoStar, offers satellite internet with 25 Mbps download speeds and three Mbps upload speeds.

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